Tech Team

Websites are always scaling and evolving. Our tech team services provide you with an as-needed development team to take care of updating and growing your website.

If you already have a WordPress site, at some point you will need some new features or upgrades, or something  will break. Don’t have the time, skills or geeky inclinations to take care of it yourself? Let us help you out! 

As tech team clients, we will help you with your website in any way you need, while keeping a cap on your budget. This can mean new pages or sections, added functionality, or just a quick call to help you update some content on your own. We try to be as flexible as possible when it comes to support because we understand that you can’t always plan when you’re going to need our help!

illuminea prides itself on providing premium customer support and to be available to address any questions or concerns as soon as possible. Each customer is assigned a primary project manager to handle all communication for support requests. Requests and questions can be submitted to your project manager by email or to the assigned Asana project board if applicable, and you will receive a response within 1 business day. Where applicable, a turnaround time estimate for completing the task will be provided to you.

We work to communicate time expectations if new requests come in and require email signoff before tasks can begin. At the end of the month, you will receive a bill of all accumulated hours. A report on how exactly those hours were distributed can be made available upon request.